Last updated: November 2025

Who we are

Our website address is: https://chargd.tv

Chargd TV (“we”, “our”, “us”) is a subscription-based streaming platform providing on-demand video entertainment.
This Privacy Policy explains how we collect, store, use, and protect your personal information when you access or use Chargd TV.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

An anonymized hash generated from your email address may be sent to the Gravatar service to verify if you have an avatar.
The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After your comment is approved, your profile picture becomes visible to the public next to your comment.

Media

If you upload images to the website, avoid uploading images with embedded location (EXIF GPS) data.
Visitors to the website may download and extract location data from uploaded images.

Cookies

We use cookies for functionality, performance analytics, and secure access to your account.

If you leave a comment:

You may opt-in to saving your name, email, and website in cookies for future convenience. These cookies last for one year.

Login cookies:

  • A temporary cookie is set to test if cookies are enabled
  • Login cookies last 2 days
  • Screen display preference cookies last 1 year
  • “Remember Me” keeps you logged in for 2 weeks
  • Logging out removes login cookies

Editor cookies:

If you edit or publish content, an additional cookie is saved with the post ID. It contains no personal data and expires in 24 hours.

Streaming Platform Cookies & Tracking

As a streaming service, Chargd TV also uses cookies and identifiers to:

  • keep you logged in while watching content
  • remember video progress
  • prevent piracy, unauthorized sharing, or account misuse
  • measure performance across devices
  • detect unusual login activity

None of this data is sold or shared for advertising purposes.

Embedded content from other websites

Articles or pages may include embedded content such as:

  • Videos
  • Presto Player embeds
  • Bunny.net deliveries
  • Social media clips
  • Images
  • Articles

Embedded content behaves the same as if you visited the third-party website directly.

These sites may collect data, use cookies, track interactions, and monitor your engagement with their content (including if you’re logged into their service).

Analytics & Streaming Data

Chargd TV automatically collects non-personal, anonymous data such as:

  • video watch time
  • device/browser type
  • IP (used for geolocation & security)
  • session duration
  • content performance
  • buffering and speed metrics

We use this data to:

  • improve video performance
  • recommend content
  • prevent account abuse
  • enhance platform features

Subscription & Payment Data

When purchasing a subscription, we collect:

  • Name
  • Email
  • Billing address (if required by Stripe)
  • Payment method details (handled securely by Stripe)
  • Subscription activity + access logs

Chargd TV does not store full credit card numbers.
All payments are processed securely by Stripe, complying with PCI-DSS requirements.

Anti-Piracy Protection

We may use:

  • IP verification
  • device/browser fingerprinting
  • login frequency tracking
  • video watermarking (if enabled future)

This helps prevent illegal screen recording, password sharing, or unauthorized streaming.

Who we share your data with

We share only the necessary data with trusted third-party providers:

1. Stripe (Payment Processor)

For billing, subscription renewals, and secure transactions.

2. Bunny.net (Video CDN & hosting)

For fast, global video delivery and streaming analytics.

3. Presto Player

For video playback, progress tracking, and device compatibility.

4. WordPress / Security Plugins

For spam detection, account protection, and fraud prevention.

We do not sell or trade your data with advertisers.

How long we retain your data

Comments:

Comments and metadata are kept indefinitely.

Registered users:

User data is stored in your account profile.
You can edit or delete personal information at any time (except username).

Subscription/payment history:

We must retain transactional data for tax, legal, and accounting purposes, even if an account is deleted.

Streaming logs:

Video analytics may be retained to improve platform performance.

What rights you have over your data

If you have an account or have left comments, you may request:

  • An exported file of your personal data
  • Correction of inaccurate information
  • Removal of certain data (not including required records for legal, fraud, or subscription history)

We may deny deletion requests if data is legally required.

To make a data request, contact: support@chargd.tv (or your support email)

Where your data is sent

Visitor comments may be checked through automated spam detection services.

Payment data is sent securely to Stripe.
Video playback data is sent to Bunny.net / Presto Player.

Children’s Privacy

Chargd TV does not knowingly collect data from children under 13 (or applicable age based on region).
If you believe your child has created an account, contact us immediately.

How we protect your data

We use:

  • Encrypted connections (SSL)
  • Secure payment processing
  • Account-level access controls
  • Brute-force login protection
  • Regular security updates
  • Limited internal access

Changes to this Privacy Policy

We may update this Privacy Policy occasionally.
Continued use of Chargd TV means you accept the updated terms.